Your Bed in a Box Warranty

Happy couple on mattressWe at Climax Comfort want to be sure that when you shop for our bed in a box, you are supplied with all the information that you need.

LIMITED LIFETIME MATTRESS WARRANTY

This LIMITED LIFETIME MATTRESS WARRANTY (the “Warranty”), which has been issued by Climax LLC d/b/a Climax Comfort (“Climax,” “we,” “us,” or “our”), is extended to the original purchaser of the Climax® mattress and shall cover defects in manufacturing and materials for the lifetime of the mattress. For the purposes of this Warranty, the original purchaser may be referred to as “you” or “your.”

During the duration of this Warranty, Climax will replace or repair, at its sole option, any defective Climax® mattress to the extent it meets the criteria described in this Warranty. A replacement or repair is your sole remedy under this Warranty.

This Warranty is only valid within the continental United States (and excludes Hawaii, Alaska, and all United States territories).

Our Terms and Conditions, which can be found on our website, are incorporated in to and made part of this Warranty by reference.

COVERED PRODUCTS

This Warranty extends only to Climax® mattresses manufactured by Climax and sold to the original purchaser by Climax or one of its authorized vendors or retailers.

INCLUDED IN THIS WARRANTY

This Warranty is a limited lifetime warranty and only applies to the following defects:

  • Defects that occur during normal and proper use of the Climax® mattress. This may include breaks, separations, openings, indentations, or other flaws that are not the result of abuse, misuse, or neglect of the mattress. You should follow the instructions provided with your Climax® mattress at the time of purchase to ensure proper long-term use and care of the mattress. Indentations must (1) exceed a depth of 1when compared to surrounding mattress areas, and (2) be visibly noticeable after the mattress has fully recovered from the application of weight.

  • A manufacturing or materials defect that is discovered after your purchase of the Climax® mattress. It is advised that you register your Climax® mattress with us by visiting our website and clicking on the Warrantypage so we may notify you of any manufacturing or materials defects.

Any defects not specifically described herein are not covered by this Warranty.

NOT INCLUDED IN THIS WARRANTY

This Warranty is a limited lifetime warranty and does not apply to the following:

  • Normal and proper use of the Climax® mattress including, but not limited to, an increase in softness of the mattress or its any of its materials.

  • Any Climax® mattress that is missing its law tags.

  • Any accessories or other products associated with the Climax® mattress, even if they were purchased at the same time as the mattress.

  • Damage to the Climax® mattress caused by physical abuse, misuse, or neglect including, but not limited to, stains, odors, burns, cuts, tears, liquids damage, and/or internal or external materials breakdown. Misuse may occur if the mattress is not used with its recommended foundation or base. Specifically, the foundation or base should effectively support the mattress and should not result in sagging that exceeds one inch (1”).

  • Any Climax® mattress that has been used for any purpose other than standard, in-home consumer use including, but not limited to, mattresses that have been used in medical or hospitality facilities.

  • Owner discomfort not caused by any manufacturing or materials defect.

  • Any Climax® mattress that has been sold by an unauthorized vendor or retailer of Climax. Any purchase from such an unauthorized vendor or retailer shall immediately and expressly void this Warranty.

  • Any Climax® mattress sold as “used,” “previously owned,” “reconditioned,” or described using any verbiage that would indicate the mattress was not new at the time of purchase. Only the original purchaser of the Climax® mattress may claim rights under this Warranty.

OWNER’S OBLIGATIONS

It is your sole responsibility, as the original purchaser of the Climax® mattress, to maintain proof of the original date of purchase as this will be required if you choose to make a claim under this Warranty.

You are also responsible for the care, maintenance, and cleanliness of your Climax® mattress. As stated above, this Warranty shall not be extended to mattresses that show evidence of abuse, misuse, or neglect.

FILING A CLAIM

If you choose to make a claim under this Warranty, you must do so in writing to the following address:

Climax LLC d/b/a Climax Comfort
111 S Main St
Climax, MI 49034
 

Climax will not accept claims that are not in writing.

DISCLAIMER

THE WARRANTY PROVIDED FOR HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, THAT MAY ARISE EITHER BY AGREEMENT BETWEEN THE PARTIES OR BY OPERATION OF LAW, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF THE CLIMAX® MATTRESS INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY OR PROPERTY DAMAGE. REPLACEMENT OR REPAIR OF THE CLIMAX® MATTRESS IS THE SOLE REMEDY UNDER THIS WARRANTY.